Yes, we are based in the United Kingdom where we make all of our own products.

We also offer international shipping options to most countries.

UK

Standard Delivery (Royal Mail 2nd Class delivery aim 3 Working Days) £1.99 or Free on orders over £30

Express Delivery (Royal Mail 1st Class delivery aim 1 Working Day) £3.99 or £1.99 on orders over £30

International

Europe

Royal Mail International Tracked (7-14 Working Days) - £9.50

Rest of World

Royal Mail International Tracked (7-14 Working Days) - £10.50

USA

Royal Mail Tracked Delivery and Tariffs (7-14 Working Days) - £14.50

UK - We use a partially tracked service, the tracking link within your shipping confirmation will only be updated once delivery has been made or attempted. Your order will fit through your letterbox so there is no need to be in to receive it.

International - All international orders are sent using a tracked service, once your order has been dispatched you will receive an order confirmation with tracking link.

This doesn't happen very often but in most cases, this will just be a short delay with Royal Mail and your order will arrive a few days after the expected delivery date.

If your order has not been received 10 working days after the expected delivery date (20 working days for international delivery) your order will be considered lost at which point we can offer a refund or replacement.

International orders may be subject to import duty and handling fees. Unfortunately we have no control over this and are unable to predict what they they will be as they vary from country to country. Please contact your local customs office for current charges prior to ordering.

Unfortunately, due to the way orders are processed and the personalisation nature of our products, we're unable to make changes to or cancel orders after they have been placed. Please ensure that all details are correct before completing your order.

Before contacting us, please do the following things:

1. Check your confirmation email to make sure the delivery address is correct
2. Use the tracking link to check the map of where of where your item was delivered to make sure it was delivered to the correct address.
3. Check with any other members or the household, neighbours or safe places to see if it has been accepted on your behalf.

If you have still not received your order 24 hours after doing the above please contact us so we can provide further information. We also advise calling Royal Mail customer support on 03457 740740 who may be able to assist further.